Refund and Cancellation Policy

Last updated: 27 October 2026

Who this policy covers

This policy applies to digital products bought through the Wembley Park eShop, operated by Wembley Park Athletic Center Limited, 1 Boumboulinas, Xylofagou, Cyprus. It covers training courses, instructional videos and any other content delivered to you electronically.

Bookings for court hire, venue hire, holiday camps and academy places are not digital products and are not covered here. Those are dealt with under the terms given at the time of booking.

Your statutory right to cancel

If you are buying as a consumer, you normally have fourteen days to withdraw from a distance purchase without giving a reason.

Digital content works differently. Because our products are delivered immediately after payment is confirmed, that right ends once delivery begins, provided you have given your express consent to immediate delivery and acknowledged that you lose the right to withdraw by doing so. You are asked to confirm both at checkout, and the order cannot be completed without it.

Nothing in this policy affects any right you hold under Cyprus or European Union consumer law that cannot be excluded by agreement.

Our seven-day window

We go further than the statutory position where we reasonably can. If something has gone wrong, contact us within seven days of your order and we will put it right. We refund in full where:

• you were charged more than once for the same product
• you paid for a product you never received access to, and we cannot restore that access
• the product is materially different from what the product page described
• a fault on our side stops you using the content and we cannot repair it

Where the problem can be solved by restoring access, resending a link or replacing a file, we will do that first. A refund follows if the fix does not work.

Requests outside the seven days

After seven days, or for reasons not listed above, we look at each request individually. We consider how much of the content has been accessed, how long ago the purchase was made, and the nature of the difficulty.

Some requests are approved in full, some in part, and some declined. We will always tell you the outcome and the reason behind it.

Judging these case by case is deliberate. A policy that refuses everything punishes people with genuine problems, and one that refunds everything cannot survive contact with digital content that has already been watched.

What we do not refund

We do not refund a change of mind once a substantial part of the content has been accessed, because digital material cannot be returned.

We do not refund where the content has been shared, copied, resold or publicly displayed in breach of the licence set out in our Terms and Conditions.

We do not refund on the basis that a course did not produce a particular result. Our materials are instructional, and outcomes depend on how they are applied.

How to make a request

Email us at [email protected], or use the contact page at wembleyparkcyprus.com/contact-us, and include your order number, the email address used at checkout, the name of the product, and a short description of what went wrong. Screenshots help where the issue is technical.

We aim to respond within five working days. If a request needs more time, we will tell you why and when to expect an answer.

How approved refunds are paid

Refunds are returned through Stripe to the card or account used for the original payment. Your bank decides how quickly the money appears, and five to ten working days is usual. We cannot refund to a different card or account than the one used to pay.

Cancelling before delivery

If you have ordered something that has not yet been delivered or released to you, you may cancel at any time before access is given and receive a full refund.

Before you raise a chargeback

If you believe a charge is wrong, contact us first. Most disputes come from a download that did not arrive or a payment taken twice, and both are faster to fix directly than through your bank. Where a chargeback is raised without contact, we will respond to your bank with the order and access records.

Changes to this policy

We may update this policy. The version that applies to your purchase is the one published on the day you placed your order.

Contact

Wembley Park Athletic Center Limited

1 Boumboulinas, Xylofagou, Cyprus

Telephone: +357 99 343090

Email: [email protected]

Contact form: wembleyparkcyprus.com/contact-us